Event Cancellation Policy

After we’ve processed your registration, no refunds or transfers are available for any reason.

We understand that riders who can’t attend may logically think, “I can’t ride, so I would like my money back.” But from the event organizer’s perspective, it’s not that simple. So we’d like to provide some insight into the no-refund / no-transfers policy; and hope you’ll understand and respect why proving refunds isn’t possible.

The production of a cycling event is a major undertaking which requires months of planning, as well as a large up front financial investment. Yes, some of the expenses get cyclists through the event; but many, perhaps most, just get cyclists to the start line. To offer refunds or discount money back to cyclists who cancel could essentially put the event out of business.

With respect to transfers, dealing with last-minute substitutions is an administrative nightmare during a time when our time and energy need to be focused on finalizing event details and making sure everything happens efficiently and smoothly for all participants.

That said, we’re in a unique position to be a bit flexible because we host many other events throughout the year. As a courtesy, if a rider cancels via email at least ten days before the event, we’ll provide a partial ride credit which may be used towards another Planet Ultra event within 12 months.**

If you must cancel, please contact us via email (embassy AT planetultra.com) and request a voucher. Please include your mailing address. The voucher may be redeemed before its expiration date by sending it with a mail-in registration form and the difference in entry fee for the particular event.

If you cancel more than a month before the event, your voucher will be the value of your entry fee minus $25. If you cancel less than a month before the event, your voucher will be for one-half the entry fee (exclusive of online registration fee, which goes to the registration company). Sorry, but no vouchers are available for cancellations within 10 days of the event.

Anyone who makes a late online reservation and then cancels less than a week out or fails to show up at the event loses the privilege of signing up late. In addition, they’re denied entry to other Planet Ultra events until the no-show event registration fee is paid. Once you make that reservation, we plan for you to be there. There are many expenses pre-paid on your behalf; just as there are for folks who pay in advance and might lose their entry fee if they cancel at the last minute.  So you need to pay.

**Exception: No vouchers will be offered for, or may be redeemed at Solvang’s Finest Century & Double, which is a fundraiser for Challenged Athletes Foundation or Death Valley Century, which has a restricted rider limit.

Address for Planet Ultra Inc: 473 S River Road #1-394, St. George, UT 84790