Planet Ultra reserves the right to refuse service to anyone; especially mean people and perpetual whiners/complainers.
What happens if YOU are unable to attend an event?
After we’ve processed your registration (or the 20 minutes have gone by for YOU to cancel your online registration), entry fees are non-refundable and we cannot transfer your registration to another event or defer your entry to next year.
However, you may purchase during registration event insurance for a small premium amounting to 7.5% of your registration fees. The insurance will reimburse 100% of your entry fee if you’re unable to attend the event due to the following situations:
1. Illness or Serious Injury, or if a family member is hospitalized or requires care by the participant;
2. Employer Termination: If employed by the same employer for one continuous year and the participant is laid off;
3. Required to Work: If you’re unexpectedly required to work during the time you were planning to attend the event;
4. Traffic Accidents: If you’re directly involved in a traffic accident and unable to get to the event;
5. Mechanical Breakdown: If the participant’s car breaks down no more than 24 hours before the event;
6. Airline Delay: If the participant’s plane or other carrier is delayed (includes bad weather) while going to the event;
7. Home Issues: If the participant’s home is uninhabitable due to fire, flood, vandalism, burglary or natural disasters;
8. Jury Duty: If the participant is required to serve on jury duty on the day of the event;
9. Military Duty: If the participant is required to miss an event as a result of military orders.
Because the cost of insurance is so small, and our fixed costs and our efforts related to planning and preparing for the event are so large, we are no longer able to offer any rollovers or credits. PLEASE purchase the event insurance. It is a very small cost compared to the overall expenses of attending a weekend event.
When you purchase the insurance with registration you will receive an email confirmation with a link for information on how to make a claim if you need to.
Click here to review the policy details.
What happens if Planet Ultra is forced to cancel or postpone an event?
DISASTER POLICY: If an act of God/Terrorism/Community Disaster/Governmental Shutdown, Pandemic, Epidemic or other unforeseen act of Bureaucracy occurs, preventing the event from happening, what actions are taken?
1. Planet Ultra will make decisions based upon “safety first.” The event will be altered as necessary; such as shortened, modified, or offering an alternate course, or will be cancelled. If the event must be cancelled or postponed, participants will be notified as quickly as possible.
2. If an event is cancelled or postponed, affected participants will have first right to sign up for that event next year.
3. If the event is permanently cancelled, a portion of entry fees may be transferred to another event of the participant’s choice.
4. Financial Ramifications: Planet Ultra cannot assume the risk of a disaster for everyone. Each athlete needs to accept the risk of his or her entry fee and/or other incidental expenses related to participating in the event. Planet Ultra cannot offer refunds or vouchers for other future rides. Entry fees are spent in advance to develop and prepare for the event.**
• Planet Ultra reserves the right to cancel an event for any reason. If an event is cancelled for reasons other than a disaster/pandemic/epidemic/act of god/terrorism/bureaucracy, Planet Ultra may refund entry fees, or provide a voucher to each registered participant.
**Postponing an event does NOT recoup costs advanced in preparation for an event, nor the time spent planning. It’s a LOSS for the organizer no matter what. It’s the same as you having completed all the tasks to finish a project where you work; and then your employer decides not to pay you for it. Then you have to RE-DO the project and get paid way less for it. We’d appreciate your understanding. Please remember that by registering for an event you agree to our no-refund policy.
The above policies are standard practice in the event business. We must all share the risk.