Tour Cancellation Policy

 After we’ve processed your registration (or the 20 minutes have gone by for YOU to cancel your online registration), entry fees are non-refundable.*However, you may purchase during registration event insurance for a small premium amounting to 7.5% of your registration fees. The insurance will reimburse 100% of your entry fee if you’re unable to attend the event due to the following situations:

 

1. Illness or Serious Injury, or if a family member is hospitalized or requires care by the participant;
2. Employer Termination: If employed by the same employer for one continuous year and the participant is laid off;
3. Required to Work: If you’re unexpectedly required to work during the time you were planning to attend the event;
4. Traffic Accidents: If you’re directly involved in a traffic accident and unable to get to the event;
5. Mechanical Breakdown: If the participant’s car breaks down no more than 24 hours before the event;
6. Airline Delay: If the participant’s plane or other carrier is delayed (includes bad weather) while going to the event;
7. Home Issues: If the participant’s home is uninhabitable due to fire, flood, vandalism, burglary or natural disasters;
8. Jury Duty: If the participant is required to serve on jury duty on the day of the event;
9. Military Duty: If the participant is required to miss an event as a result of military orders. 

More details about the coverage here

 

  • Registration fees are non-transferable.
  • A gear bag is supplied for all point-to-point Tours and must be used to standardize van loading.
  • To obtain the insurance mentioned above, you must sign up online using our registration company. If you use the paper mail-in form to pay by check, we strongly suggest you consider trip cancellation insurance from your own source.
  • *Planet Ultra reserves the right to cancel any Tour where rider minimums are not met. In the event Planet Ultra cancels, 100% of your entry fee will be refunded. We do not refund online registration charges, however.

Because the cost of insurance is so small, and our fixed costs related to planning and preparing for the event are so large (including guaranteeing hotel rooms), we will no longer offer any rollovers or credits. PLEASE purchase the event insurance. It is a very small cost compared to the overall expenses of attending a week-long tour.